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Technical Support


The plasticizer Technical Centers in Asia, Europe and the United States consist of a highly experienced group of chemists and chemical engineers who help customers take advantage of the many benefits of BASF plasticizers. We help our customers to be more successful and provide assistance in:
 
  • New product development
  • New process development
  • Process support
  • Customer formulation support

 

The Team

Located in Shanghai, Ludwigshafen and Pasadena, Texas, the teams in our application labs offer swift, direct and expert assistance. Our team has vast experience in research and development and technical support. 

The Service

Experts from BASF are happy to help you develop new products or modify existing products. With the help of our technical analysis service, we provide advice on processing problems, formulation issues and computer-based formulation.
 
BASF offers a full range of services for users of PVC and plasticizers as well as PVC compounders:
 

  • Developing guiding formulation
  • Developing and improving PVC compound formulation
  • Troubleshooting for compounding issues
  • Physical properties test of plasticizers
  • Physical properties test of PVC specimens
  • Chemical analysis of PVC specimens
  • Advice on regulatory issues and industry standards
  • Updates on latest development and trends via excellent BASF network
  • On-the-spot service: site visits, brainstorming and solutions

 

Analysis and Equipment

The impact of plasticizers on the performance of your products can be tested in our application labs. We provide analysis for a wide range of application properties, such as:
 

  • Dry blend time
  • Shore hardness
  • Brittleness temperature
  • Torsional stiffness
  • Compatibility test under tropical conditions 
  • Viscosity of the plastisol and its stability during storage 
  • Mechanical properties 
  • Thermal stability

Our analysis is backed up by state-of-the-art equipment, such as:
 
  • Elongation testing machine: measures tensile strength
  • Shore A/D: measures shore hardness
  • OS lab: monitors plasticizing process, optimizes recipe and produces string/granular and film sheets
  • Labtech mixer: processes dry-blend
  • Labtech heated hydraulic press: transforms PVC film into press-sheets
  • Labtech roll mill: prepares PVC film
  • Gas chromatograph (GC) and gel permeation chromatograph (GPC): analyzes the chemical composition

 

Product Safety

Product safety is an essential topic. To guarantee the product safety of BASF’s plasticizers, a team of experts supports our technical, sales and production team on all toxicological, environmental and legal questions.
 
We do regular tests on heavy metals* and PAHs**.
 
* lead, mercury, cadmium, chromium
** polycyclic aromatic hydrocarbons

 

Contact us

Do you have questions about BASF’s plasticizers, ideas or issues you would like to discuss with our experts? Please contact us.
 
For additional technical information on BASF plasticizers, please click the "Contact Us" button on this page or contact one of the locations below.

 

Region

Products

Contact

Contact

Phone

Fax

Email

Asia

All plasticizers

BASF Advanced Chemicals Co., Ltd.

No. 333, Jiang Xin Sha Road
Pudong, 200137 Shanghai
China

+86 21 20392653

 

hongliu.yang@basf.com

Canada, US, Mexico

All plasticizers

BASF Corporation
Pasadena Site
N-CPN/IP

4403 LaPorte Road
Hwy 225
77503-0600 Pasadena, TX
USA

+1 281 884-4473

+1 281 884-4407

uwe.storzum@basf.com

Europe

All plasticizers

BASF SE
Business Management plasticizers

Carl-Bosch-Str.
67056 Ludwigshafen
Germany

+49 621 60-71778

+49 621 60-6671778

herbert.morgenstern@basf.com

South America

Hexamoll® DINCH®

BASF SE
Business Management plasticizers

Carl-Bosch-Str.
67056 Ludwigshafen
Germany

+49 621 60-71778

+49 621 60-6671778

 

herbert.morgenstern@basf.com

South America

All other plasticizers

BASF Corporation
Pasadena Site
N-CPN/IP

4403 LaPorte Road
Hwy 225
77503-0600 Pasadena, TX
USA

+1 281 884-4473

+1 281 884-4407

uwe.storzum@basf.com

 

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